DesignLogic Limited, registered in England under number 05523139, operates under the trade name WorldAPP (UK) and will be referred to below as WorldAPP. WorldAPP will provide online survey hosting and other survey services to you, our Customer, under the following terms:
Supplier has a zero-tolerance policy against e-mail 'spamming'. As a condition of using the Subscribed Services, Customer agrees to make commercially reasonable efforts to ensure that any email messages Customer sends using the Subscribed Services abide to requirements of CAN-SPAM act and other applicable laws. Supplier reserves the right to monitor Customer's usage of the Subscribed Services and suspend Customer's access to the Subscribed Services if Supplier judges Customer's usage to be 'spamming' or otherwise offensive.
WorldAPP's email distribution functionality is not to be used to send emails that are encouraging recipients to purchase specific products or services, or collect information that will later be used to sell products or services to specific recipients. Our customers can use their own email software or that of a third party to send out the invitations, and WorldAPP's data collection software can be used to capture resulting information. Since some WorldAPP data collection functionality depends on WorldAPP's software sending out email invitations, some functionality may not be available to our customers when emails are sent outside of the WorldAPP data collection system.
Customer understands that there is a 'heavy launch' algorithm used within the Supplier's application used to identify large e-mail distribution launches that could potentially affect system performance. This algorithm calculates amount of complex logic, number of questions, number of recipients, etc. If the survey has potential for causing system slowdowns, the 'heavy launch' will be triggered and this will require WorldAPP support intervention. Supplier's support team will assist with the launch of the survey within 24-48 hours of this request, typically during non-business hours to ensure there are no issues with the system.
If, at any time, we, WorldAPP, believe that you are in breach of any of the terms and conditions contained in this agreement, WorldAPP may immediately terminate its obligations under this agreement without liability to you, the Customer.
WorldAPP makes no warranties of any kind, expressed or implied, for the services to be provided hereunder.
Trial account is accessible during the period of thirty (30) days starting on the date of registration.
Trial account users have twenty (20) credits and fifty (50) e-mail survey invitations. One (1) credit equals one (1) completed and submitted survey.
Trial account users are not limited to the number of surveys (active or inactive). If the surveys of a trial user receive more than twenty (20) respondents, the trial user will be able to see only the first twenty (20), as he will have only twenty (20) credits. All of the other responses will become available when the trial account is upgraded to one of the paid subscription plans.
You, the Customer, agree that WorldAPP shall not be liable to you for any losses or damages of any kind, including, but not limited to, those that may result from service interruptions, delays, non-deliveries, or mis-deliveries. Additionally, WorldAPP makes no warranties regarding its ability to recover, and shall not be liable to you for lost data, lost files, or other information, regardless of how or why data is lost.
WorldAPP specifically informs you that the following information in your account cannot be restored:
WorldAPP will send service invoices to you, the Customer, in advance of your receipt of services. You agree to submit payment in the amount and currency specified in each invoice upon receipt. Accounts thirty (30) days past due are subject to suspension or termination and a service resumption fee. Cancellation of an account will result in deletion of all of your files, including E-mail. You further agree that submission of credit card information to WorldAPP shall constitute your authorization to bill the specified credit card for all fees that you owe or will owe to WorldAPP.
Late Fee Penalty: Key Survey will apply a late fee charge per month of 1.5%, or the most permitted by law, whichever is greater, on each past due balance not paid within thirty (30) days of the date shown on each invoice.
In the event that any dispute arises out of or relating to this agreement, such dispute shall be resolved in a court of competent jurisdiction located in Delaware, USA, under Delaware law, and the prevailing party in any such dispute shall be entitled to reasonable costs, including collection costs and attorney's fees.
This represents the complete agreement and understanding between WorldAPP and you, the Customer, with respect to the subject matter herein. In the event that any term or provision of this agreement is held by a court to be unenforceable, the remaining provisions shall remain in full force and effect.
WorldAPP’s representative in the EU is Designlogic Limited, 1st Floor, The Hub, Fowler Avenue, Farnborough, Hampshire,
In case of general complaint you cannot resolve with your account manager, please contact firstname.lastname@example.org.
In case of complaint/question regarding Data Privacy you can reach the Data Protection Officer at email@example.com or (781) 849-8118.
Under California Civil Code Section 1789.3, you are entitled to the following specific consumer rights information:
The Web site and the materials on it are owned by or licensed to WorldAPP, Inc. and protected from unauthorized copying and dissemination by the U.S. Copyright Act ( http://www.copyright.gov/title17/), U.S. Trademark Law ( http://www.uspto.gov/web/offices/tac/tmlaw2.html), international conventions, and other intellectual property laws. Unauthorized use is prohibited. If content originates from other writers, publishers, consultants, or business professionals, that content remains the copyrighted property of those contributors and may not be copied or published without their express permission.
WorldAPP shall keep Customer's data on its production servers for one year after the Agreement termination in order to provide Customers with an opportunity to access Customer's data within this period, if required. The data stored at the backups will be deleted within a year from the date of deletion of data from the production database. Customer's data stored after the Agreement termination is subject to compliance with the terms of the data protection and confidentiality obligations within this Agreement.
If other data transfer terms are not committed to in the Master Services Agreement signed by WorldAPP and Customer, Customer and WorldAPP hereby agree to comply with all applicable laws and regulations regarding the data protection and cross border transfer of data.
In case Customer submits personal data of EU data subjects into WorldAPP’s platform and to WorldAPP, unless agreed differently under a specific contract, Customer and WorldAPP commit to abide by the Data Processing Agreement, which can be found here: http://docs.worldapp.com/collateral/data-processing-agreement.pdf.