Integration and API

Imagine a world where all of your critical data collection solutions worked together as one.

What happens when your sales department needs information on customer buying patterns to enhance up-sell conversion? Imagine the possibilities were you able to combine CRM records with an upcoming geo-targeted email campaign. With Key Survey's built-in bi-directional data interchange functionality, your options are virtually unlimited.

Key Survey can instantly retrieve information from and populate data into any number of complementing applications including CRM, ERP, HR, IS, Call Center, Active Directory or Customer Service technology. If the ideal tools and connections aren't readily available, WorldAPP can develop them to ensure Key Survey works seamlessly with your own specialised software.

Eliminate duplicate work and empower employees with the information they need to perform their job efficiently and effectively. When your data collection solutions work together in harmony, you also reduce errors that could potentially damage your business reputation.

• Impress customers with personalised, timely and relevant surveys and messages
• Directly address your target audience's needs
• Generate powerful reports and graphs using real-time information
• Instantly disseminate survey results and feedback enterprise-wide
• Empower decision-makers with the facts they need to boost performance

Key Survey's new API enables users to:

• Automatically send surveys after each pre-defined event, such as a sale or customer service contact.
• Create relevant survey questions based on the individual customer's profile stored in your company's database.
• Create custom reports for decision makers.
• Integrate historical customer survey responses into the company's CRM.
• Implement nationwide survey distribution by matching API data with popular online map applications, such as Google Maps.

To make integration even easier, the Key Survey API SOAP interface supports a growing number of languages including Java, .NET, Perl, PHP, Python, OCAML, Ruby, and XML. In addition, SOAP request/response messages enable users to identify errors on-the-fly without sending requests to Key Survey's support team.

Moreover, Key Survey has a dedicated team of developers with extensive experience integrating Key Survey software with all kinds of enterprise applications.